Webinar Replay: The Connection Between Provider Satisfaction and Patient Experience

At Lucerna Health, our mission is simple but ambitious: to move healthcare forward. Every day, we work to empower healthcare organizations with the insights and tools they need to create better experiences for providers, patients, and the communities they serve.

One critical area we’ve seen transform care delivery is the intersection of provider satisfaction and patient experience. When healthcare teams are supported, engaged, and fulfilled, their ability to deliver high-quality, compassionate care grows exponentially. It’s this connection that lies at the heart of meaningful healthcare transformation—and it’s a connection Lucerna is uniquely equipped to help organizations understand and act upon.

As part of our commitment to this mission, we’re thrilled to be featured in the VBC Exhibit Hall Educational Webinar Series, sharing insights that can drive actionable change across healthcare organizations. In December 2024, we focused on the connection between provider satisfaction and patient experience—an essential, yet often overlooked, component of creating sustainable healthcare systems.

Why the connection matters

While improving patient experience has been a top priority for healthcare organizations for years, the importance of provider satisfaction is gaining recognition. Here’s why addressing both is critical:

• Satisfied Providers Deliver Better Care: Providers who feel supported and valued are more engaged and compassionate, leading to better patient relationships and outcomes.
• Burnout Affects Care Quality: Addressing provider burnout isn’t just about retention—it’s about protecting the quality of care delivered to patients.
• A Virtuous Cycle: Satisfied providers foster better patient experiences, and improved patient outcomes further enhance provider satisfaction. It’s a win-win for everyone involved.

Sharing Our Expertise – Free Webinar Recording

We explored these ideas in greater depth in the free webinar:

Unlocking the Connection Between Patient Experience and Provider Satisfaction to Drive Results that Matter Presented Live: Thursday, December 19, 2025

The webinar dives into how data-driven insights and actionable strategies can reduce provider burnout, improve patient outcomes, and care a more connected, effective care ecosystem. We’ll share practical strategies and real-world success stories, including how organizations like Sanitas Medical Centers are making strides in this area.

Watch now: https://vbcexhibithall.com/events

Who Should Watch?

If you’re responsible for improving provider satisfaction, patient experience, or operational outcomes in your organization, this webinar is for you. You’ll walk away with fresh insights and strategies you can implement right away.

Meet the Speakers

Our panel featured experts who are passionate about improving healthcare outcomes:

• Craig Thomas, Co-founder, Lucerna Health: A thought leader in health care insights, Craig brings decades of experience helping organizations get results.
• Adriana Murillo, Co-founder, Lucerna Health: Known for her innovative approach to improving provider operations, Adriana is a driving force behind Lucerna’s vision.
• Dr. Raul Daza, Chief Medical Officer, Sanitas Medical Center: With firsthand experience in creating a culture of provider engagement, Dr. Daza will share his expertise and success stories.

Don’t Miss Out—Watch Now

Improving provider satisfaction isn’t just good for clinicians—it’s good for patients and your organization’s bottom line. This webinar offers practical, actionable strategies to make a meaningful impact.

Watch the recording here: https://vbcexhibithall.com/events 45 minutes

Whether you're a healthcare leader, administrator, or part of a clinical team, this webinar offers an opportunity to gain practical insights into fostering a better care environment.

About Lucerna Health

At Lucerna Health, our mission is simple yet ambitious: to move healthcare forward. By empowering healthcare organizations with the tools and insights they need to prioritize provider satisfaction and patient experience, we aim to create lasting change that benefits everyone—patients, providers, and healthcare systems alike.

Let’s work together to drive results that matter: Request a demo