IMPACT ANALYTICS

Consumer Engagement

Consumer analytics measuring growth, engagement, experience, and health status to help you understand your members or patients and deliver more personal, intelligent, and timely care.
Consumer Engagement

Consumer Engagement

Growth and Engagement

Insights to optimize acquisition, engagement, and navigation performance ensure a strong return on your investment.

Track consumer growth across various dimensions

Monitor consumer churn and retention

Analyze consumer actions across your ecosystem

Growth and Engagement

Consumer Engagement

NPS & Experience

Broad set of analytics to measure experience across the consumer journey.

NPS measurement and detractor management

Patient experience insights across processes, providers & locations

ML models for understanding patient sentiment

NPS & Experience

Consumer Engagement

Population Profile & Stratification

Prioritization models to enable care gap closure outreach, aligned to value-based care contract priorities.

Quality and risk measurement

High cost and risk member outreach

Likeliness to engage models to optimize outreach process

Population Profile & Stratification

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