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Oct 1, 2023

Patient-Centered Care
Patient Engagement Solutions

Enhancing Patient/Doctor Relationships: A Key to Business Success in Healthcare

Craig Thomas
Craig Thomas
Co-Founder & Chief Executive Officer
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Enhancing Patient/Doctor Relationships: A Key to Business Success in Healthcare


Studies consistently demonstrate that a robust doctor/patient relationship significantly improves health outcomes. When patients feel a connection and trust with their care team, they are more likely to communicate openly about their health goals and challenges. This transparency fosters better engagement with the provider and adherence to treatment plans, ultimately benefiting both patient well-being and business performance in healthcare.

For organizations committed to elevating patient experiences through patient-centered care, the cornerstone of success lies in nurturing these vital relationships.

The Business Value of Patient-Centered Relationships


Investing in patient/doctor relationships transcends the benefits of other essential supporting elements like technology integration or coding training. Here's how:

Enhanced Provider Motivation and Retention: Fostering strong relationships improves the overall patient experience.

Increased Patient Satisfaction and Loyalty: This cultivates a positive market reputation and contributes to patient panel growth.

Improved Quality of Care and Reduced Medical Costs: Organizations operating under value-based care arrangements reap significant financial rewards.

The journey to success begins with prioritizing the patient/doctor relationship.

Strategies for Building Strong Patient/Doctor Relationships


1. Cultivating a Patient-Centered Service Culture: In a complex healthcare environment, improving this key relationship requires a culture that emphasizes patient-centered service, supported by various capabilities.
2. Developing Soft Skills in Healthcare Teams: Patients value empathy, understanding, trust, and shared decision-making. Training programs focused on enhancing these soft skills are crucial.
3. Implementing Robust Processes and Capabilities:
  • Understanding the Patient: Maintain a comprehensive consumer database to leverage analytics for supporting patient segments based on healthcare needs and preferences.
  • Understanding Providers: Keep a detailed provider database to measure performance and support digital consumer channels.
  • Matching Patients and Providers: Use consumer and provider preferences, expertise, services, and availability to enhance bonding success.
  • Personalizing Omni-Channel Communications: Prioritize patient acquisition and healthcare engagement.
  • Measuring Patient Experience: Identify improvement opportunities based on detailed and timely patient feedback.
  • Managing Resources Efficiently: Optimize staff investment through patient attribution to care teams and provider panel management.

Tailored Solutions by Lucerna Health: Elevating Patient/Doctor Relationships


At Lucerna Health, we understand that the foundation of a successful healthcare organization lies in the strength of its patient/doctor relationships. That's why we offer a suite of specialized products and services designed to enrich every aspect of the patient's journey.

Is your organization prepared to implement practical operational changes that enrich the doctor/patient relationship, thereby positively influencing health and business outcomes?

Lucerna Health combines the HITRUST Certified Lucerna data management and analytics platform with our esteemed patient acquisition, engagement, and operational insight services to ensure your success.

Our data-driven Patient Relationship Building operating model empowers you to understand and exceed patient needs and preferences. Embrace this approach to advance your value-based care initiatives, fostering a favorable clinical performance environment.

Contact Lucerna Health today to embark on a journey towards a brighter future in healthcare, where strong patient/doctor relationships are at the heart of business success.

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