IMPACT ANALYTICS
Consumer Engagement
Consumer analytics measuring growth, engagement, experience, and health status to help you understand your members or patients and deliver more personal, intelligent, and timely care.
Consumer Engagement
Growth and Engagement
Insights to optimize acquisition, engagement, and navigation performance ensure a strong return on your investment.
Track consumer growth across various dimensions
Monitor consumer churn and retention
Analyze consumer actions across your ecosystem
Consumer Engagement
NPS & Experience
Broad set of analytics to measure experience across the consumer journey.
NPS measurement and detractor management
Patient experience insights across processes, providers & locations
ML models for understanding patient sentiment
Consumer Engagement
Population Profile & Stratification
Prioritization models to enable care gap closure outreach, aligned to value-based care contract priorities.
Quality and risk measurement
High cost and risk member outreach
Likeliness to engage models to optimize outreach process
