ENGAGEMENT ACTIVATION
Engagement that thinks before it acts
Insight decides who to reach first, why and when. Automation delivers at scale, and analytics proves the value.
- Patients seen with Leap engagement3x
- Chronic patients seen after a campaign72%
- Personalized messages a year6.9M
CONSUMER 360
Know the person behind the records
Engagement starts with knowing the person, whether a member or patient. One resolved profile, combining the EMR, health plan and marketing views, drives your campaigns, call centers and care teams.
- Consumer, health plan, clinical and Lucerna data in one record
- Attributed provider, so outreach names a doctor the person will actually see
- ML scores and contact history that shape who to reach and how
CONSUMER ANALYTICS
Foresight for every use case
Models that predict what each person will do next, driving health engagement, growth and operational effectiveness.
- Likelihood to engage: who responds if you reach them
- No-show risk at the appointment level
- Churn and retention risk
- Detractor and experience sentiment
- Prioritization across use cases
COMMUNICATIONS HUB
When the data changes, the conversation does too
Campaigns run automatically and update as the data refreshes. A gap opens, capacity appears, a visit is booked, and the journey adapts, drawing on a campaign catalog already proven in the market.
- Built on Leap’s consumer marketing database
- ML-selected content and call to action for each person
- Delivered across channels, and stopped once the action is completed
INBOUND ENGAGEMENT
Your front line, briefed and ready
When consumers call your contact center or walk into a clinic, the same priorities and context are waiting, so your team knows who they're talking to and what matters most.
- Prioritized and curated work lists by use case and team
- Point-of-care overlay surfacing priorities during the visit
- Available through the public API in the systems your teams already use
MEASUREMENT & REPORTING
Tracked to an outcome, not a click
Open rates tell you a message arrived, not that anyone acted. Because engagement history sits with the clinical and claims record, every visit, survey, portal login or closed gap ties back to the campaign that produced it.
- Control-group comparisons against baseline outreach
- Funnel metrics for optimizing each campaign
- Results by program, location and provider
